Refund policy

Cancellation policy

Cancellation right

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the final goods.

To exercise your cancellation right, you must inform us,

Proforá (small business)
Owner Isabelle Métrope
Breitscheidstraße 36
70176 Stuttgart
Germany
Tel.: +49 (0)152 26648059
E-mail: info@profora.net

of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). For this purpose, you may use the cancellation template enclosed, but this is not obligatory.

To comply with the cancellation period, it is sufficient for you to notify us that you are exercising your cancellation right before the end of the cancellation period.

Consequences of cancellation

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification that you wish to cancel this contract. To issue this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. If you have requested that construction work begins during the cancellation period, you must pay us a reasonable sum corresponding to the proportion of the construction work already completed by the time you notify us that you are exercising your cancellation right with regard to this contract compared to the total scope of the construction work provided for in the contract. In the case of a sale of consumer goods, we may refuse to process the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or surrender the goods to us immediately and in any case no later than fourteen days from the day on which you notify us that you are cancelling this contract. This grace period is considered to have been met if you send the goods before the end of the fourteen days. You shall bear the immediate costs for returning the goods. You only have to pay for any loss in value of the goods if this loss in value arises as a result of handling the goods unnecessarily for testing the quality, characteristics and functioning of the goods.

You can also use the following cancellation template. However, this is not obligatory:

Cancellation template

(If you wish to cancel the contract, please complete and return this form.)

Proforá (small business)
Owner Isabelle Métrope
Breitscheidstraße 36
70176 Stuttgart
Germany
Tel.: +49 (0)152 26648059
E-mail: info@profora.net

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) .............................................................................. .............................................................................. (Name of the goods, order number and price, if applicable) .............................................................................. Ordered on (*)/received on (*) .............................................................................. Name of the consumer(s) .............................................................................. Address of the consumer(s) .............................................................................. Signature of the consumer(s) (only if completing a paper copy of this template) .............................................................................. Date

(*) Delete as applicable.